Service quality and customer switching behavior in China's mobile phone service sector
Year of publication: |
2013
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Authors: | Liang, Dapeng ; Ma, Zhenzhong ; Qi, Liyun |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 66.2013, 8, p. 1161-1167
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