Service quality and intention to recommend in low-cost and full-service airlines in Turkey
Kazim Sari, Abdullah Alper Sener
| Year of publication: |
2022
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|---|---|
| Authors: | Sari, Kazim ; Sener, Abdullah Alper |
| Published in: |
Decision : official journal of Indian Institute of Management Calcutta. - [Erscheinungsort nicht ermittelbar] : Springer India, ISSN 2197-1722, ZDB-ID 2194154-3. - Vol. 49.2022, 3, p. 297-309
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| Subject: | Airline industry | Competitive strategy | Intention to recommend | Service quality | SERVQUAL | Dienstleistungsqualität | Fluggesellschaft | Airline | Türkei | Turkey | Luftverkehr | Air transport | Kundenzufriedenheit | Customer satisfaction | Wettbewerbsstrategie |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s40622-022-00314-z [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013488919