Service quality and its impact on customer satisfaction in Indian hospitals: Perspectives of patients and their attendants
Year of publication: |
2010
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Authors: | Padma, Panchapakesan ; Rajendran, Chandrasekharan ; Lokachari, Prakash Sai |
Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 14731046. - Vol. 17.2010, 6 (26.10.), p. 807-842
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