Service quality and management
Paul Kunst, Jos Lemmink, Bernd Stauss (eds.)
| Year of publication: |
[1999]
|
|---|---|
| Other Persons: | Kunst, Paul (ed.) ; Lemmink, Jos (ed.) ; Stauss, Bernd (ed.) |
| Publisher: |
Wiesbaden : Deutscher Universitätsverlag Wiesbaden : Gabler |
| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | Marktforschung | Market research | Arbeitsorganisation | Work organization | Welt | World | Unternehmen | Servicepolitik |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [digitale-objekte.hbz-nrw.de] ; Description [swbplus.bsz-bw.de] |
| Published items: |
10 hits in ECONIS - Online Catalogue of the ZBW
|
| Extent: | 314 Seite Illustrationen, Diagramme 21 cm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Aufsatzsammlung ; Sammelwerk ; Collection of articles of several authors |
| Language: | English |
| Notes: | Literaturangaben Enthält 10 Beiträge |
| ISBN: | 3-8244-6780-1 |
| Classification: | Marketing |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014005928