Service quality and non-salary mechanism for airline companies in Taiwan
Year of publication: |
August 2016
|
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Authors: | Hu, Jin-li ; Ho, Chien-Wei |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 55.2016, p. 61-66
|
Subject: | Family-supportive organization perceptions (FSOP) | Strain symptoms | Service quality | Dienstleistungsqualität | Taiwan | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction |
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