Service quality and performance in the public health-care sector
Year of publication: |
2012
|
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Authors: | Chahal, Hardeep ; Kumari, Neetu |
Published in: |
Health marketing quarterly. - Philadelphia, Pa. : Taylor & Francis, ISSN 0735-9683, ZDB-ID 639428-0. - Vol. 29.2012, 3, p. 181-205
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Firmenimage | Corporate reputation | Krankenhaus | Hospital | Indien | India |
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