Service quality and satisfaction in business-to-business services
Year of publication: |
2009
|
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Authors: | Spreng, Richard A. ; Shi, Linda Hui ; Page, Thomas J. |
Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 24.2009, 8, p. 537-548
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Unternehmensdienstleistung | Business services | B-to-B-Marketing | Business-to-business marketing | Qualitätsmanagement | Quality management |
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