Service quality and self-determination theory towards continuance usage intention of mobile banking
Year of publication: |
2023
|
---|---|
Authors: | Inan, Dedi Iskandar ; Hidayanto, Achmad Nizar ; Juita, Ratna ; Soemawilaga, Faiz Fadhillah ; Melinda, Fivi ; Puspacinantya, Puspacinantya ; Amalia, Yasmin |
Published in: |
Journal of science and technology policy management : JSTPM. - Bingley : Emerald, ISSN 2053-4639, ZDB-ID 2771727-6. - Vol. 14.2023, 2, p. 303-328
|
Subject: | Continuance usage | Continuance usage intention | Mobile banking | Perceived usefulness | Satisfaction | Self-determination theory | Service quality | Dienstleistungsqualität | Electronic Banking | Electronic banking | Kundenzufriedenheit | Customer satisfaction | Innovationsakzeptanz | Innovation adoption | Konsumentenverhalten | Consumer behaviour |
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