Service Quality and Service Productivity Management Practices
Year of publication: |
1996
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Authors: | Filiatrault, Pierre ; Harvey, Jean ; Chebat, Jean-Charles |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 1201244. - Vol. 25.1996, 3, p. 243
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