Service quality appraisal : a study of interactions
Kum Fai Yuen and Vinh Thai
| Year of publication: |
July 2017
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|---|---|
| Authors: | Yuen, Kum Fai ; Vinh Van Thai |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 7, p. 730-745
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| Subject: | service quality appraisal | customer satisfaction | interactions | shipping logistics | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1114881 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011977028