Service quality at Jordanian commercial banks : what do their customers say?
Sulieman Ibraheem Shelash Al-Hawary; Amal Metabis
Year of publication: |
2012
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Authors: | Al-Hawary, Sulieman Ibraheem Shelash ; Metabis, Amal |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 21933765. - Vol. 10.2012, 3, p. 307-334
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