Service quality at Jordanian commercial banks : what do their customers say?
Year of publication: |
2012
|
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Authors: | Al-Hawary, Sulieman Ibraheem Shelash ; Metabis, Amal |
Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 10.2012, 3, p. 307-334
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Subject: | Dienstleistungsqualität | Service quality | Jordanien | Jordan | Bank | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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