Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi
Year of publication: |
2013
|
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Authors: | Chodzaza, Gilbert E. ; Gombachika, Harry S. H. |
Published in: |
International journal of energy sector management : IJESM. - Bingley : Emerald, ISSN 1750-6220, ZDB-ID 2364730-9. - Vol. 7.2013, 2, p. 269-282
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Subject: | Service quality | Customer satisfaction | Customer loyalty | Public service | Electricity utility | Elektrizitätswirtschaft | Electric power industry | Strategisches Management | Strategic management | Emotion | Kundenzufriedenheit | Dienstleistungsqualität |
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