Service quality determinants of the container haulage industry : an empirical study in Malaysia
Year of publication: |
2016
|
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Authors: | Shariff, D. N. ; Jayaraman, K. ; Shah, Muhammad Zaly ; Saharuddin, A. H. |
Published in: |
International journal of shipping and transport logistics : IJSTL. - Genéve [u.a.] : Inderscience Enterprises, ISSN 1756-6517, ZDB-ID 2540122-1. - Vol. 8.2016, 1, p. 66-80
|
Subject: | container haulage industry | logistics service quality | professionalism | rentention behaviour | Malaysia | Dienstleistungsqualität | Service quality | Logistikdienstleister | Logistics provider |
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