Service quality effect on satisfaction and word of mouth in the health care industry
Year of publication: |
2009
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Authors: | Chaniotakis, Ioannis E. ; Lymperopoulos, Constantine |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 19.2009, 2, p. 229
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