Service quality evaluation of car rental industry in China
Min Zhang, Yueyue Xie, Lili Huang and Zhen He
| Year of publication: |
2014
|
|---|---|
| Authors: | Zhang, Min ; Xie, Yueyue ; Huang, Lili ; He, Zhen |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 31.2014, 1, p. 82-102
|
| Subject: | Service quality | SERQUAL model | Car rental industry in China | Customer satisfaction | Customer loyalty | China | Dienstleistungsqualität | Kundenzufriedenheit | Autovermietung | Car leasing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010254288