Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Eirini Peitzika, Sofia Chatzi and Dimitra Kissa
Year of publication: |
2020
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Authors: | Peitzika, Eirini ; Chatzi, Sofia ; Kissa, Dimitra |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 41.2020, 2, p. 89-104
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Subject: | customer expectations | predictive validity | service marketing | Service quality | SERVQUAL | Dienstleistungsqualität | Griechenland | Greece | Kundenzufriedenheit | Customer satisfaction | Erwartungsbildung | Expectation formation | Prognoseverfahren | Forecasting model | Messung | Measurement | Qualitätsmanagement | Quality management |
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