Service quality gap analysis in Indian banks : an empirical study
Year of publication: |
2009
|
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Authors: | Rai, Alok Kumar |
Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 13.2009, 2, p. 29-35
|
Subject: | State Bank of India | Housing Development Finance Corporation <Bombay> | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Bank | Indien | India |
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