Service quality in bank during an economic crisis
Year of publication: |
2016
|
---|---|
Authors: | Monferrer-Tirado, Diego ; Estrada-Guillén, Marta ; Fandos-Roig, Juan Carlos ; Moliner-Tena, Miguel Ángel ; Sánchez García, Javier |
Published in: |
International Journal of Bank Marketing. - Emerald Group Publishing Limited, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 34.2016, 2, p. 235-259
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Consumer behaviour | Banking |
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