Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Year of publication: |
2023
|
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Authors: | Cadet, Fabienne ; Sainfort, François |
Published in: |
International journal of pharmaceutical and healthcare marketing. - Bradford : Emerald, ISSN 1750-6131, ZDB-ID 2280280-0. - Vol. 17.2023, 1, p. 115-131
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Subject: | Patient satisfaction | Physician burnout | Physician empathy | Service quality | Emotion | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Ärzte | Physicians | Patienten | Patients | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Arbeitszufriedenheit | Job satisfaction |
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