Service quality in tourism : measurement methods and empirical analysis
Michael Langer
| Year of publication: |
1997
|
|---|---|
| Authors: | Langer, Michael |
| Publisher: |
Frankfurt am Main : Lang |
| Subject: | Hapag-Lloyd-Aktiengesellschaft | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Messung | Measurement | Reisevermittler | Travel agency | Schätzung | Estimation | Theorie | Theory | Deutschland | Germany | Tourismus | Servicepolitik | Qualitätsmanagement |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | 196 S graph. Darst 21 cm |
|---|---|
| Series: | Markt-Management. - Frankfurt, M. : Lang, ISSN 1432-914X, ZDB-ID 2001870-8. - Vol. 1 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliografie enthalten ; Bibliography included |
| Language: | English |
| Notes: | Literaturverz. S. 171 - 188 kart. : DM 65.00 (freier Pr.) |
| ISBN: | 3-631-31226-1 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008729728