Service quality : multidisciplinary and multinational perspectives
Year of publication: |
1991 ; 1. [Dr.]
|
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Other Persons: | Brown, Stephen Walter (contributor) |
Institutions: | Centrum för Tjänsteforskning <Karlstad> (contributor) |
Publisher: |
Lexington, Mass. [u.a.] : Lexington Books |
Subject: | Dienstleistungssektor | Qualitätskontrolle | Kongress | Karlstad <1988> | Qualität | Dienstleistung |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A., (1990)
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Schertler, Walter, (1983)
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Gouthier, Matthias H. J., (2007)
- More ...
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Ekonomisk styrning ur ett tjänsteperspektiv
Kullvén, Håkan, (1994)
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Service quality : multidisciplinary and multinational perspectives
Brown, Stephen, (1991)
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The unique problems of low-income consumers
Brown, Stephen Walter, (1973)
- More ...