Service quality of Indian banks : a fuzzy inference system approach
Year of publication: |
July 2015
|
---|---|
Authors: | Sreekumar ; Mahapatra, Sabita ; Mahapatra, Siba Sankar |
Published in: |
Asian Academy of Management journal : AAMJ. - Pinang : Penerbit Universiti Sains Malaysia, ISSN 1394-2603, ZDB-ID 2561103-3. - Vol. 20.2015, 2, p. 59-80
|
Subject: | service quality | fuzzy inference system | customer's perspective | banks | India | Dienstleistungsqualität | Service quality | Indien | Fuzzy-Set-Theorie | Fuzzy sets | Bank |
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