Service quality of online transactions : the PayPal case
Costas Assimakopoulos, Eugenia Papaioannou and Christos Sarmaniotis
| Year of publication: |
2018
|
|---|---|
| Authors: | Assimakopoulos, Costas ; Papaioannou, Eugenia ; Sarmaniotis, Christos |
| Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1025, ZDB-ID 2193368-6. - Vol. 9.2018, 4, p. 378-397
|
| Subject: | e-service quality | customer's satisfaction | customer's perceptions | customer's expectations | gap analysis | PayPal | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Online-Handel | Online retailing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJEMR.2018.094992 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011975074