Service quality, service recovery, and financial performance : an analysis of the US airline industry
Khim Ling Sim, Chang Joon Song and Larry N. Killough
| Year of publication: |
2010
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|---|---|
| Authors: | Sim, Khim Ling ; Song, Chang Joon ; Killough, Larry N. |
| Published in: |
Advances in management accounting : a research annual. - Bingley : Emerald, ISSN 1474-7871, ZDB-ID 1161550-3. - Vol. 18.2010, p. 27-53
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| Subject: | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Betriebliche Kennzahl | Financial ratio | Fluggesellschaft | Airline | Schätzung | Estimation | USA | United States | 1990-2006 |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003980703