Service recovery : an integrative framework and research agenda
Year of publication: |
August 2016
|
---|---|
Authors: | Van Vaerenbergh, Yves ; Orsingher, Chiara |
Published in: |
Academy of Management perspectives : AMP. - Briarcliff Manor, NY : Acad., ISSN 0896-3789, ZDB-ID 638493-6. - Vol. 30.2016, 3, p. 328-346
|
Subject: | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Bibliometrie | Bibliometrics |
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