Service recovery following dysfunktional consumer participation
Sally A. Hibbert, Narua G. Piacentini and Margaret K. Hogg
| Year of publication: |
2012
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|---|---|
| Authors: | Hibbert, Sally A. ; Piacentini, Narua G. ; Hogg, Margaret K. |
| Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 11.2012, 4, p. 329-338
|
| Subject: | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009624505