Service Recovery, Perceived Fairness, and Customer Satisfaction in the Telecoms Sector in Ghana
Year of publication: |
2018
|
---|---|
Authors: | Ibrahim, Masud ; Abdallahamed, Ssendiwal ; Adam, Diyawu Rahman |
Published in: |
International Journal of Service Science, Management, Engineering, and Technology (IJSSMET). - IGI Global, ISSN 1947-9603, ZDB-ID 2586972-3. - Vol. 9.2018, 4 (01.10.), p. 73-89
|
Publisher: |
IGI Global |
Subject: | Customer Satisfaction | Ghana | Perceived Fairness | Service Recovery | Telecommunication |
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