Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers
Year of publication: |
2023
|
---|---|
Authors: | Kuzmanić, Antonio ; Dlačić, Jasmina ; Milfelner, Borut |
Published in: |
Central European business review : CEBR. - Prague : Oeconomica Publ. House, ISSN 1805-4862, ZDB-ID 2670400-6. - Vol. 12.2023, 2, p. 61-85
|
Subject: | Service recovery | perceived equity | satisfaction | commitment | sports club | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Fußball | Football | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Sportorganisation | Sport organization | Kroatien | Croatia | Sport | Sports | Profisport | Professional sports |
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