Service Recovery, Satisfaction and Customers' Post Service Behavior in the Malaysian Banking Sector
Year of publication: |
2014
|
---|---|
Authors: | MANSORI, Shaheen ; TYNG, Goh Guann ; ISMAIL, Zarina Mizam Mohd |
Published in: |
Management Dynamics in the Knowledge Economy Journal. - Facultatea de Management, ISSN 2286-2668. - Vol. 2.2014, 4, p. 5-20
|
Publisher: |
Facultatea de Management |
Subject: | service recovery | distributive justice | procedural justice | interactional justice | perceived trust | word of mouth | banking | Malaysia |
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