Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels
Year of publication: |
2022
|
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Authors: | Hewagama, Gayani ; Boxall, Peter ; Cheung, Gordon W. ; Hutchison, Ann |
Publisher: |
[S.l.] : SSRN |
Subject: | Arbeitszufriedenheit | Job satisfaction | Personalmanagement | Human Resource Management | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees | Arbeitsleistung | Job performance | Indien | India | Kundenzufriedenheit | Customer satisfaction |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: International Journal of Hospitality Management, 81, 73-82 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2019 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
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