Service responses to emotional states of business customers
Yi-Chieh Wang; Rian Beise-Zee
| Year of publication: |
2013
|
|---|---|
| Authors: | Wang, Yi-chieh ; Beise-Zee, Rian |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 1, p. 43-61
|
| Subject: | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Konsumentenverhalten | Consumer behaviour | Emotion | Arbeitsleistung | Job performance | Kundenzufriedenheit | Customer satisfaction | Geschäftsreisen | Business travel | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009770752