Preencounter affective states of business travelers and service responses
Year of publication: |
2013
|
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Authors: | Wang, Yi-chieh ; Beise-Zee, Rian |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 22.2013, 5/6, p. 634-655
|
Subject: | mood states | emotion and loyalty | preconsumption affect | service encounter | Emotion | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Geschäftsreisen | Business travel |
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