Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
Year of publication: |
2024
|
---|---|
Authors: | So, Kevin Kam Fung ; Kim, Hyunsu ; Liu, Qing ; Fang, Xiang ; Wirtz, Jochen |
Published in: |
European journal of marketing. - Bradford : Emerald, ISSN 1758-7123, ZDB-ID 2002936-6. - Vol. 58.2024, 1, p. 1-32
|
Subject: | Anthropomorphism | Artificial intelligence | Service robots | Task-technology fit | Technology acceptance | Technology receptivity | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Künstliche Intelligenz | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality | Technischer Fortschritt | Technological change |
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