Service transition strategies in service-dominant settings : towards all finance solutions in SME markets
Irinja Valtanen
Year of publication: |
2014
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Authors: | Valtanen, Irinja |
Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 19.2014, 1, p. 52-70
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Subject: | service transition | comprehensive financial services | one-stop shopping | Öffentliche Dienstleistung | Public services | USA | United States | Dienstleistungssektor | Service industry | Finanzdienstleistung | Financial services | Dienstleistungsmarketing | Services marketing | KMU | SME | Dienstleistungsqualität | Service quality | Service-Dominant Logic | Service-dominant logic |
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