"Service-Wüste" Deutschland: nationaler Skandal oder vorschnelle Verallgemeinerung?
Year of publication: |
1999
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Authors: | Nerdinger, Friedemann W. |
Published in: | |
Subject: | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Deutschland | Germany |
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