Service with a smile : does the type of smile matter?
Susan A. Andrzejewski, Emily C. Mooney
| Year of publication: |
2016
|
|---|---|
| Authors: | Andrzejewski, Susan A. ; Mooney, Emily C. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 29.2016, p. 135-141
|
| Subject: | Service quality | Service satisfaction | Smiling | Stereotype Content Model | Duchenne smile | Nonverbal communication | Optionspreistheorie | Option pricing theory | USA | United States | Volatilität | Volatility | Dienstleistungsqualität | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2015.11.010 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011442368