Serviceorientierung in internationalen Unternehmen : Bedeutung, Probleme und Lösungsansätze
Year of publication: |
2010
|
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Authors: | Hadwich, Karsten ; Bothe, Stephanie |
Published in: |
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement. - Wiesbaden : Gabler, ISBN 3-8349-1773-7. - 2010, p. 443-467
|
Subject: | Multinationales Unternehmen | Transnational corporation | Kundenservice | Customer service | Dienstleistungsqualität | Service quality |
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