Services quality and satisfaction
Year of publication: |
1998
|
---|---|
Authors: | Swan, John E. ; Bowers, Michael R. |
Published in: |
Journal of Services Marketing. - MCB UP Ltd, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 12.1998, 1, p. 59-72
|
Publisher: |
MCB UP Ltd |
Subject: | Customer satisfaction | Ethnography | Interaction | Service quality | Services marketing |
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