Shopping motives as antecedents of e-satisfaction and e-loyalty
Year of publication: |
2011
|
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Authors: | Christodoulides, George ; Michaelidou, Nina |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 27.2011, 1/2, p. 181-197
|
Subject: | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Soziale Beziehungen | Social relations | Großbritannien | United Kingdom |
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