Should captive sardines be compensated? : serving customers in a confined zone
Year of publication: |
2009
|
---|---|
Authors: | Chen, Rachel R. ; Gerstner, Eitan ; Yang, Yinghui |
Published in: |
Marketing science. - Catonsville, MD : INFORMS, ISSN 0732-2399, ZDB-ID 883054-X. - Vol. 28.2009, 3, p. 599-608
|
Subject: | Dienstleistungsqualität | Service quality | Preismanagement | Pricing strategy | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Konsumtheorie | Consumption theory |
-
Mulady, Rifda Zahida, (2023)
-
The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar, (2023)
-
Failure : perspectives and prospects in marketing and consumption theory
Kjeldgaard, Dannie, (2021)
- More ...
-
Customer bill of rights under no-fault service failure : confinement and compensation
Chen, Rachel R., (2012)
-
Customer Bill of Rights Under No-Fault Service Failure : Confinement and Compensation
Chen, Rachel R., (2011)
-
Service shutdowns and compensation : cash refunds or vouchers?
Chen, Rachel R., (2021)
- More ...