Similarities and differences between self-assessment approaches in public services in higher education institutions
Year of publication: |
2011
|
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Authors: | Tarí, Juan José |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 7/8, p. 1125-1142
|
Subject: | Qualitätsmanagement | Quality management | Hochschule | Higher education institution | Dienstleistungsqualität | Service quality | Befragung | Interview | Selbstevaluation | Self-assessment | Spanien | Spain | 2003-2006 |
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