Six Sigma in HR transformation : achieving excellence in service delivery

Mircea Albeanu and Ian Hunter with Jo Radford

This concise guide is ideal for project and programme managers involved in business transformation; HR managers as well as Six Sigma specialists seeking to understand its applications within human resources.Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the las

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Year of publication:	2010
Authors:	Albeanu, Mircea ; Hunter, Ian ; Radford, Jo
Publisher:	Farnham, U.K. : Gower
Subject:	Qualitätsmanagement \| Quality management \| Dienstleistungsqualität \| Service quality
Description of contents:	Includes bibliographical references (p. 127-128)

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Extent:	IX, 128 S. Ill., graf. Darst.
Series:	Gower HR transformation series Gower HR Transformation Ser. The Gower HR transformation series
Type of publication:	Book / Working Paper
Language:	English
Notes:	Includes bibliographical references (p. 127-128) Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading; Electronic reproduction Available via World Wide Web
ISBN:	978-0-566-09164-3 ; 978-0-566-09165-0 ; 978-0-566-09165-0 ; 978-0-566-09165-0 ; 978-0-566-09164-3
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012031476