Social and equity inferences in customers' evaluation of services
Year of publication: |
2010
|
---|---|
Authors: | Voss, Kevin E. ; Jiménez, Fernando R. |
Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 18.2010, 3, p. 219-232
|
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Studienfinanzierung | Higher education finance | USA | United States |
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