Social learning effects of complaint handling on social media : self-construal as a moderator
Hsuan-Hsuan Ku, Rong-An Shang, Yi-Fan Fu
| Year of publication: |
2021
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|---|---|
| Authors: | Ku, Hsuan-Hsuan ; Shang, Rong-An ; Fu, Yi-Fan |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 59.2021, p. 1-9
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| Subject: | Complaint handling | Service recovery | Social learning theory | Self-construal | Social media | Beschwerdemanagement | Complaint management | Social Web | Social web | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2020.102343 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012433330