Social media review rating versus traditional customer satisfaction
Year of publication: |
2017
|
---|---|
Authors: | Kim, Woo Gon ; Park, Seo Ah |
Published in: |
International Journal of Contemporary Hospitality Management. - Emerald Publishing Limited, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 29.2017, 2, p. 784-802
|
Publisher: |
Emerald Publishing Limited |
Subject: | Hotel performance | Online travel intermediaries | Social media review rating | Traditional customer satisfaction |
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