Social responsibility influence on customer trust in hotels: mediating effects of reputation and word-of-mouth
Year of publication: |
2017
|
---|---|
Authors: | Jalilvand, Mohammad Reza ; Nasrolahi Vosta, Leila ; Kazemi Mahyari, Hamze ; Khazaei Pool, Javad |
Published in: |
Tourism Review. - Emerald Publishing Limited, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 72.2017, 1, p. 1-14
|
Publisher: |
Emerald Publishing Limited |
Subject: | Word-of-mouth | Corporate reputation | Hotel industry | Corporate social responsibility | Customer trust |
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