"Sorry about my manager" : mitigating customer-facing adverse manager behaviors
Jeff S. Johnson
| Year of publication: |
2024
|
|---|---|
| Authors: | Johnson, Jeff S. |
| Published in: |
Journal of the Academy of Marketing Science. - Dordrecht : Springer Netherlands, ISSN 1552-7824, ZDB-ID 2067360-7. - Vol. 52.2024, 4, p. 1130-1151
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| Subject: | Artificial Intelligence | Conflict management | Customer-facing adverse manager behaviors | Medical Ethics | Qualitative | Role conflict | Sales manager | Salesperson | Konfliktregelung | Dispute settlement | Betrieblicher Konflikt | Workplace conflict | Führungskräfte | Managers | Verkaufspersonal | Salespeople | Künstliche Intelligenz | Artificial intelligence | Management | Unternehmensethik | Business ethics |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-023-00974-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015048134