Staging personalization : a service design perspective
Soey Sut leng Lei and Dan Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Lei, Soey Sut Ieng ; Wang, Dan |
| Published in: |
Tourism analysis : an interdisciplinary tourism & hospitality journal. - [Elmsford, NY] : Cognizant Communication Corporation, ISSN 1943-3999, ZDB-ID 2267000-2. - Vol. 28.2023, 3, p. 439-453
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| Subject: | Hotel | Hospitality | Personalization | Personalized customer service | Service design | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Krankenhaus | Hospital | Persönlichkeitspsychologie | Personality psychology | Dienstleistungsinnovation | Service innovation | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3727/108354223X16765906163732 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014423491