Stigmatized service workers in crisis : mitigating the effects of negative media
Year of publication: |
2015
|
---|---|
Authors: | Pervan, Simon J. ; Bove, Liliana L. |
Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 25.2015, 5, p. 551-567
|
Subject: | Crisis communication | Attribution | Empathy | Anger | Controllability of attribution | Stigmatized service worker | Dienstleistungsberufe | Service workers | Emotion | Kommunikation | Communication |
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